Return Policy

Last updated: October 26, 2025

At CoreComfort, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

You have 14 days from the date of delivery to return an item for a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In the original packaging
  • Accompanied by the receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned:

  • Items marked as final sale
  • Personalized or custom-made products
  • Perishable goods
  • Intimate or sanitary goods
  • Hazardous materials

How to Initiate a Return

To start a return, please contact us with your order number and reason for return. We'll provide you with return instructions and a return authorization if applicable.

Return Shipping

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We recommend using a trackable shipping service or purchasing shipping insurance for items over £50, as we cannot guarantee that we will receive your returned item.

Refunds

Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-10 business days.

Late or Missing Refunds

If you haven't received a refund yet, please:

  • Check your bank account again
  • Contact your credit card company (it may take some time before your refund is officially posted)
  • Contact your bank (there is often processing time before a refund is posted)
  • If you've done all of this and still have not received your refund, please contact us

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us with your order details.

Damaged or Defective Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Contact Us

If you have any questions about our return policy, please contact us through our website.